What does a support worker do?
A Support worker/Senior Support worker will provide emotional and practical support to individuals and their families who struggle to live independently because of health issues, emotional problems or relationship difficulties. Support workers work with individuals and their families providing practical and emotional support according to their specific difficulties. Typically, clients include people with physical, mental or learning disabilities, those who are struggling with drug or alcohol addictions, vulnerable children or adults, young offenders, or those suffering from marital or other relationship difficulties. The main aim of a support worker is to help clients learn to live as independently as possible, by identifying and supporting them in their particular areas of need. They may work with clients who have short term care needs or those with longer term or lifelong difficulties. The needs of a support worker’s clients vary depending on the specifications of their role; they may work in the community, in a home support role or specifically with clients who have mental health problems. Support workers usually work with several clients at one time, either on their own or as a group, depending on the needs of the client.
What are the responsibilities of support workers?
- Assessing the practical and emotional needs of a client and drawing up a care plan
- Providing emotional support by talking to clients and listening to their problems and concerns
- Assisting with domestic tasks such as cooking, cleaning, washing and shopping
- Helping clients to budget and handle money
- Helping clients participate in leisure activities
- Advising clients on practical issues
- Helping clients to apply for disability grants and other financial benefits
- Counselling clients through an alcohol or drug addiction
- Supporting women working in the sex industry
- Helping clients get suitable housing
- Leading meetings in residential or community centers about issues relevant to clients
- Co-ordinating drop-in sessions for clients
- Making case notes and completing a log book
- Accompanying clients in meetings with other agencies and healthcare professionals
- Training clients in life skills
- Collating data and statistics and undertaking administrative duties
- Working with clients’ families to help them to support clients in the most effective way possible
- Liaising with other support workers, social workers and relevant members of the health care profession
- Attending meetings and training courses with colleagues
